1. Who we are
This website and the KESIYA app are operated by Kesiya Company Limited ("the Company"), a seller of coffee and related goods under the KESIYA brand. Tax ID 0575566001187.
2. Orders
An order is complete when the Company confirms it and payment has been received in full. For cash on delivery, payment is made to the courier when the parcel is handed to you, and the order is complete at that moment. Prices are shown in Thai baht and include VAT where applicable. The Company may cancel an order if an item is out of stock, a price was displayed incorrectly by the system, or the order appears fraudulent — in every such case any amount paid is refunded in full.
3. Shipping
We ship within Thailand through private courier services. Estimated delivery is 1–3 business days after payment is confirmed; for cash on delivery, 1–3 business days after the order is confirmed. The tracking number is shared once the parcel has been handed to the courier, and you can follow it from your account.
4. Tax invoices
If you need a full tax invoice, enter your tax details at checkout or contact the Company before the order ships. The tax invoice is issued once payment is received — for cash on delivery, when the order ships — sent by e-mail, and available in your account.
5. Limitation of liability
The Company is responsible for the goods until they are delivered to the address you provided. Our liability is limited to the value of the goods in that order.
6. Governing law
These terms are governed by the laws of the Kingdom of Thailand.