This page explains how to delete your KESIYA member account — the account you use in the KESIYA app (Android / iOS) and on kesiya.com. The app and the website are operated by Kesiya Co., Ltd.
Delete it yourself (immediately)
- Sign in with your phone number (SMS code).
- In the KESIYA app: open Me → tap your name (Personal details) → Delete my account. In some versions of the app the button sits at the bottom of the Me tab.
- On the website: go to kesiya.com/account → Personal details → Delete my account.
- Type ลบบัญชี or DELETE to confirm. The account is closed at once and signed out on every device.
No app any more, or can't sign in?
Send a deletion request from the e-mail address or phone number on your account to hello@kesiya.com, or call +66 88 877 8966 (Monday – Saturday, 9:00 – 18:00 Thailand time). We delete the account within 7 days and confirm back the same way.
What is deleted
- Your login, and the phone number and e-mail on the account — every signed-in device is signed out
- Your saved delivery addresses and saved tax-invoice details
- Unused coupons and your points balance
What is kept
Orders, payments and tax documents (receipts and tax invoices) are kept for 5 years, as Thai accounting and tax law requires. Only our staff can see them, and they never appear in a new account opened later with the same phone number.